Visit Videoloft.com if you’re a professional CCTV installer interested in our cloud software for Hikvision or Hikvision OEM cameras.

Frequently Asked Questions

Getting started

With Manything you can monitor anything from anywhere! Manything will work either with a professional multi-camera system, or with a spare smartphone or tablet.

To add Manything to a compatible professional system you will need the Manything Cloud Adapter which can be purchased for $99. You’ll also need a cloud subscription plan. Plans start at £3.99/month and are available via the Manything App from the App Store and Play Store.

Alternatively, you can use a spare smartphone or a tablet as a home security camera. Simply install the Manything app on both the spare and main device, and use one as a home security camera and the other for viewing the feed. If you have a Manything subscription your video will be saved on the Manything cloud for the length of your subscription plan.

Manything for professional CCTV cameras

Overview

How does Manything work?

Manything can be added to a compatible analog or IP camera installation in less than 2 minutes. The Manything software runs on a small bridging device called a Cloud Adapter which simply needs to be added to the same network as the cameras and/or DVR/NVR. Pairing those cameras and/or DVR/NVR with the Manything cloud is all done via the Manything smartphone app (available on Apple and Android), the phone just needs to be on the same network as the cameras, DVR/NVR and Cloud Adapter at the point of set up.

Once the setup is complete, you can view your camera live stream and recorded video events through the Manything app and website. The recorded video events are saved in the Manything cloud for the duration of your cloud recording plan.

To learn how to connect a professional multi-camera system to the cloud, watch our first time set up video here.

Can I record to the cloud and to a local DVR/NVR?

Yes, Manything can provide excellent offsite back-up to video which is stored locally on a DVR/NVR. For more information on how to connect your recorder to Manything cloud, read the simple installation guide, and review the specifications.

If the DVR/NVR is stolen will I still have video saved in the cloud?

Yes, using Manything cloud can remove the need for local recording completely. With compatible IP cameras and a Manything Cloud Adapter you can send video straight to the cloud.

Can I remove the local DVR/NVR completely?

Yes, using Manything cloud can remove the need for local recording completely. With compatible IP cameras and a Manything Cloud Adapter you can send video straight to the cloud. For more information on how to connect your IP camera to Manything cloud, read the simple installation guide, and review the specifications.

How do I add Manything to an existing or new CCTV system?

You just need the Manything smartphone app (available on Apple and Android) and a Manything Cloud Adapter. We have two simple installation guides:

  • See here for installations where IP cameras are recording directly to the cloud
  • See here for installations where cameras are recording to the cloud and to a local DVR/NVR
Where is the video stored?

The Manything cloud is hosted by Amazon Web Services, which also hosts thousands of other major brands across the world. Manything uses two AWS data centres, one in Ireland and one in North Virginia, USA. Video will be stored in the nearest data centre to your location.

How long is the video stored for?

We offer a variety of cloud recording plans, from 7 days cloud storage to 1 year cloud storage. If you require longer than 1 year storage this is also possible, contact us on support@manything.com for more information. The subscription price varies depending on how long the video is stored for. Plans start at £3.99/month and are available via the Manything App from the App Store and Play Store.

Are notifications sent when motion is detected?

Yes, push notifications and email notifications can be enabled to tell you when motion is detected.

Technical specifications

How is recording triggered?

Video is sent to the Manything cloud when motion is detected. We send the motion event, with a 5s lead in and lead out.

  • By default, the Manything motion detection algorithm will determine when motion occurs in front of the camera and send that video to the cloud. You can change the sensitivity of this motion detection and set detection zones to mask out certain areas.
  • An alternative option is to use triggers from the DVR/NVR or camera to determine when video is recorded and sent to the cloud. E.g. an external PIR connected to a camera or recorder, or Hikvision intrusion detection or line crossing. Contact us on support@manything.com for more information.
How do I trigger an alarm when motion is detected?

To trigger an alarm when motion is detected simply attach an alarm to the camera or DVR/NVR. In the Manything app settings menu and select ’Trigger Alarm Output’, choose the minimum gap between alarms and the alarm length. You don’t need to configure anything in the Hikvision web interface for this to work.

Can Manything record 24/7 instead of only when motion is detected?

The default cloud recording plans are for motion activated recording only. We can allow 24/7 recording but the costs are higher and the bandwidth requirements will be increased. Contact us on support@manything.com for more information.

What ports does Manything use? Do I need to do any port-forwarding to setup Manything cloud recording?

No port forwarding is required to setup Manything cloud recording. Our software uses port 80 for motion event transmission over encrypted HTTPS, and port 554 for live transmission over encrypted RTSP. Custom ports can be used with Manything, but please ensure you re-run the installation from the Manything app if you change ports once the initial installation is complete.

What are the recording specifications for video recorded to the Manything cloud?

The specifications for the recorded video sent to the Manything cloud vary depending on which recording mode is selected and whether the video is also being recorded to a local DVR/NVR. See here for a full specifications table.

The LAN and Wi-Fi are separate, can I still setup the Cloud Adapter?

Currently the smartphone you are using to run the installation needs to be on the same network as the cameras, NVR/DVR and the Cloud Adapter. We are working on a network agnostic installation process which will stop this requirement, in the meantime if the LAN and Wi-Fi are separate we’d advise running the setup on a different network and then connecting the cameras, NVR/DVR and Cloud Adapter to their permanent network.

What changes will Manything make to my NVR/DVR?

Manything uses each camera’s sub-stream for motion detection, for transmitting live video and (usually) for sending recorded video to the cloud for storage. When it’s installed, Manything will make the following changes to the sub-stream configuration:

  • Set the sub stream resolution to 360p or similar (depending on available resolutions)
  • Set the sub stream frame rate to 10fps
  • Set the sub stream bitrate to 100-200kbps (depending on network availability)
  • Set the sub stream keyframe interval to 20

In addition to these changes, Manything will also:

  • Position the date overlay and channel name overlay to their defaults
  • Set the date format to its default
  • Allow the user to show or hide the date overlay, and then configure the NVR appropriately
  • Allow the user to choose a new name for a camera, then set the new name in the NVR’s settings
  • On a Hikvision NVR, allow the user to choose Hikvision’s own motion detection. If chosen, Manything will enable the ‘Notify Surveillance Center’ setting on the NVR

By default, the recorded video which is sent up to the cloud for storage is taken from the sub-stream, as described above. In this case, the main stream is unaffected. However the user can choose to record from the main stream. In this case, Manything makes the following changes to the main stream:

  • Set the main stream resolution to 1080p or similar, depending on available resolutions
  • Set the main stream frame rate to 4-10fps, depending on network availability
  • Set the main stream bitrate to 100-600kbps, depending on network availability and user settings
  • Set the main stream keyframe interval to 20-24, depending on the framerate
  • Set the sub stream bitrate to 100-400kbps, depending on network availability

Note that the above main stream configurations will also be applied to the 'Main Stream (Event)' configuration.

Compatible hardware

Which cameras and recorders are compatible with Manything?

Currently any Hikvision IP camera, or Hikvision DVR/NVR are compatible with the Manything Cloud Adapter. Once the Cloud Adapter is connected to the same network as the cameras and/or DVR/NVR they will be able to send their video to the Manything cloud. The software is also compatible with Hikvision OEM brands:

  • 3xLogic
  • ADJ
  • Advidia (Video Insight / Panasonic brand)
  • Alibi (Supercircuits)
  • Ameta
  • Annke
  • Armix
  • Avue
  • DMP
  • Elisa Live
  • Epcom
  • Global Network Security
  • GVS Security
  • HES Supply
  • Hills
  • Hitosino
  • Honeywell
  • Hunt CCTV
  • Interlogix (UTC)
  • Invidtech
  • Jlinks
  • KT&C
  • LaView
  • LTS
  • Nelly's Security
  • Norelco SafeCam / Spider Vue / Invezia
  • Northern (Tri-Ed)
  • Oco
  • Onix
  • Power Technology
  • Safire
  • Security Camera Warehouse
  • SecurityTronix
  • Sentry CCTV
  • Siqura / TKH
  • SnapAV / Wirepath
  • Swann
  • Syscom
  • Techpro
  • Trendnet
  • Vantage Security
  • W Box (ADI)
  • Winic
  • Xyclop

Please note that not all Hikvision OEM brands have been tested yet. Please contact us on support@manything.com if you’d like more information on specific models or brands.

Manything will also work with certain Axis models, contact us on support@manything.com for more information.

Do the cameras have to be IP cameras?

If there is no local recorder then the cameras need to be IP cameras to connect to the Manything Cloud Adapter. But if there is a local DVR then the Cloud Adapter can work with analog cameras.

Do I have to install a Manything Cloud Adapter to send video to the cloud?

Using a Manything Cloud Adapter means that you can connect any Hikvision or Hikvision OEM camera, NVR or DVR to the cloud. There is a much smaller subset of Hikvision cameras and recorders which work with Manything software without needing a cloud adapter, contact us on support@manything.com for more information on this.

Troubleshooting

Can the Cloud Adapter be given a static IP address?

The Cloud Adapter will always use DHCP to acquire an IP address. If you want it to use a specific IP address, you can set up a reservation on the DHCP server for the Cloud Adapter’s MAC address.

How do I delete a camera or a channel from the Cloud Adapter?

If you simply want to hide a camera from the multi camera view in the Manything app, press and hold on the camera thumbnail which will allow you to move or remove the camera from view. To exit this mode, press and hold again.

To completely delete a camera or channel from the Cloud Adapter, follow these steps:

  • Re-run the Cloud Adapter install from the Manything app but don’t select the camera or channel which you would like to delete, this will force that camera or channel to go offline
  • Log into manything.com on a web browser and go to ‘My Cameras’, select the camera or channel and go to ‘Settings’ where you will be able to delete the device completely

Manything for smartphones and tablets

Overview

How does Manything work?

Manything lets you monitor anything, from anywhere! With the Manything app you can turn your spare phone or tablet into a home security camera.

Once you’ve set up your cameras, you can log into your Manything account and view your cameras from anywhere. If you have a Manything subscription your video will be saved on the Manything cloud for the length of your subscription plan.

To turn a spare smartphone or tablet into a home security camera, watch our first time set-up video tutorial.

How many devices/cameras can I use?

You can set up as many Manything cameras as you need. You’ll need a Manything subscription if you want to use more than one camera at a time.

Does Manything record constantly?

The default recording mode is ‘Record on Motion. In this mode Manything only records video to the cloud when it detects movement and only live streams when you are watching.

If you have a Manything subscription then you can change to continuous streaming and recording in the camera settings menu.

Where are my videos stored?

Your video is stored securely in the Manything cloud, which is hosted on Amazon Web Services. Manything uses two AWS data centres, one in Ireland and one in North Virginia, USA. Video will be stored in the nearest data centre to your location. We don’t store any video on the device unless network connection is lost.

How can I watch my footage?

All Manything users can watch their camera live feeds. If you have a Manything subscription you can also watch past recorded events.

You can watch your footage from the Manything app and online through the Manything website.

If you want to watch from the Manything app, open the app on the device you have with you and login using your Manything username and password. Select ‘Viewer’ to see your camera feeds. You’ll need iOS 8 / Android 4.2 or higher to view your cameras.

Simply log in at the top of the Manything website to watch your footage from any web browser.

How can I watch my footage?

All Manything users can watch their camera live feeds. If you have a Manything subscription you can also watch past recorded events.

You can watch your footage from the Manything app and online through the Manything website.

If you want to watch from the Manything app, open the app on the device you have with you and login using your Manything username and password. Select ‘Viewer’ to see your camera feeds. You’ll need iOS 8 or higher to view your cameras.

Simply log in at the top of the Manything website to watch your footage from any web browser.

How do I link my devices?

Use the same login details across all the devices you're using for Manything, this is how we connect all your devices to your Manything account.

Why can’t I register a new account using my Facebook id?

Logging in to Manything via a Facebook id has sometimes been unreliable. Also Facebook is withdrawing support for iOS6 and iOS7, so we have decided to stop allowing new registrations via a Facebook id. If you have previously created a Manything account using your Facebook id, you can still log on that way. However, we recommend that you contact us so that we can help you convert your account to one based on your email address and a password.

I registered with Facebook, but not all of my devices have my Facebook account on them.

Facebook registration only works if you have the same Facebook account on all your Manything devices. We recommend you register with an email address and password that you can use across all devices. Please contact support@manything.com if you’d like to change your Facebook login to an email login.

Technical specifications

How is recording triggered?

Video is sent to the Manything cloud when motion is detected. We send the motion event, with a 5s lead in and lead out. By default, the Manything motion detection algorithm will determine when motion occurs in front of the camera and send that video to the cloud. You can change the sensitivity of this motion detection and set detection zones to mask out certain areas.

Does Manything record constantly?

The default recording mode is ‘Record on Motion. In this mode Manything only records video to the cloud when it detects movement and only live streams when you are watching.

If you have a Manything subscription then you can change to continuous streaming and recording in the camera settings menu.

Compatible devices

What devices are compatible with Manything?

The Manything app can be downloaded from the App Store and Play Store

You can use any Apple phone or tablet with iOS 6 or higher as a camera, to view your camera feeds remotely you’ll need iOS 8 or higher. For Android devices you’ll need iOS 4.2 or higher to use the device as a camera or to view your camera feeds remotely.

Click here for a full list of compatible devices.

How can I install Manything on iOS 6 & 7 devices?

To install Manything on devices running iOS 6 & 7, you'll first need to install on a device running iOS 8 or higher. You can then install the app on your older devices by going to the App Store. It's important to make sure you're logged in with the same Apple ID on all devices.

Can I use an Amazon Kindle Fire 7” as a camera?

Unfortunately not, our app used to be compatible with Amazon Kindle Fire 7” devices but a recent change to the Amazon operating system means that our app no longer works.

How do I set up my spare smartphone or tablet as a Manything camera?

For first time setup help watch our tutorial video. You need to download the Manything app onto your spare device and the one that you take with you every day. Use the same Manything account details on both devices - select “Camera” on the device you will use to record, then select “Viewer” on the device you take with you.

How do I set up my spare smartphone or tablet as a Manything camera?

You need to download the Manything app onto your spare device and the one that you take with you every day. Use the same Manything account details on both devices - select “Camera” on the device you will use to record, then select “Viewer” on the device you take with you. To watch a tutorial video, go to the app main menu and head to ‘Support & Tutorials’.

Can I use an iOS device as a camera and then view my cameras from an Android device?

Yes, Manything works across operating systems. You just need to be logged into both devices with the same Manything login credentials.

Can I talk through my camera device?

Yes, if you are using a spare smartphone or tablet as your Manything camera then you can talk through Manything. Open the app on your viewing device and select the camera you want to talk through, then select the “Talk” tab and press and hold the green button to record your message.

You can repeat an audio message every time motion is detected by turning on ‘Repeat on motion’.

If your camera is an iOS device on iOS 6 then please set its volume to the maximum to ensure your message will be heard (devices running iOS7 and above we will automatically play your audio at the device's maximum volume).

How much space does Manything need on my device?

Although Manything streams the video straight off to the cloud you do need at least 250MB of storage free on your phone in order for Manything to run, if not you will get an error message that says "out of diskspace".

I'm worried about leaving my device connected to power continuously. Won't it get hot?

Any device running Manything will feel warm to the touch when it's running and hot if you hold the area on the back where the main processor lives. This is completely normal and no hotter than the device would get if you watched a YouTube video on it. To reduce heat turn the screen brightness all the way down before you leave the camera running and leave your device out of direct sunlight.

My device is overheating and turning off, what can I do to stop this?

If your device is left in direct sunlight it can overheat and turn off. We’ve developed printable sunshields to shield your device from the sun. If you’re using a stand to hold your camera, download a printable sunshield here. If you don’t have a stand, download a printable stand and sunshield here.

My device is overheating and turning off, what can I do to stop this?

If your device is left in direct sunlight it can overheat and turn off. We’ve developed printable sunshields to shield your device from the sun which you can download from the Manything website.

Do you recommend particular power supplies?

We recommend that you only use the power supply that came with your device when new, or an identical replacement. Lots of Manything users have their devices connected to power for a long time, so it’s really important this is only done with genuine power supplies. There are reports of counterfeit power supplies not being as reliable – including overheating and causing a fire risk.

How can I mount my Manything camera?

We have tried and tested a range of accessories; here are our favorites. If you need any further help, or if you have come up with a great idea to share, then contact us at support@manything.com.

How can I mount my Manything camera?

We have tried and tested a range of accessories; see the Manything website for our favourites.

I want to use my old iPhone with Manything but it needs activating, how do I do this?

To reactivate your old iPhone you will need to insert a SIM card from the carrier that the iPhone is locked to (if it's carrier unlocked, any SIM will work). You can use an old or borrowed SIM card for this as the SIM is only required during the activation process. Once the device is activated you can remove the SIM card and continue to use the device as WiFi only. You will be prompted to connect the device to your WiFi network during the setup/activation process. When the device is up and running and on the home screen you can log into the App Store with your Apple ID (you can have more than one device per Apple ID) and download the Manything app.

The SIM card sizes for Manything compatible iPhones are shown below:

  • iPhone 3GS - Mini SIM
  • iPhone 4 and 4S - Micro SIM
  • iPhone 5, 5S, 6 and 6 Plus, 7 and 7 Plus, 8 and 8 Plus, X - Nano SIM

Note: If you have a SIM which is too small for the iPhone you are trying to activate you can purchase an adapter to suit.

Can I use Manything in low light conditions?

If you are using Manything on an iOS smartphone or tablet you could try the below:

  1. You can set Manything to switch automatically between video in good light to ‘enhanced still images' in low light. These enhanced images are recorded every 10 seconds, and are created by adding several images together. The pictures can be grainy, but can show much more detail than a conventional photograph.

Alternatively we have found using Manything with a motion activated light works well at night time.

Can I use Manything in low light conditions?

If you are using Manything on an iOS smartphone or tablet you could try the below:

  1. You can set Manything to switch automatically between video in good light to ‘enhanced still images' in low light. These enhanced images are recorded every 10 seconds, and are created by adding several images together. The pictures can be grainy, but can show much more detail than a conventional photograph.

Alternatively we have found using Manything with a motion activated light works well at night time.

Can Manything record video when running in the background?

No. Apps running in the background cannot access the camera. If you press the Home button (the round one on the front) while you're recording, the recording session will end.

What happens if I press the 'Lock' button while I'm using Manything?

If you press the Lock button you're sending Manything into the background. When running in the background it cannot access the camera and so it cannot record any video.

What happens if someone calls my phone while it's recording?

Receiving a text, phone call, calendar reminder, low battery warning etc. on your phone will interrupt your recording for about a minute.

How can I lock my camera to keep it safe, but still record?

If you are using an iOS device as your camera you can keep your device safe without stopping recording by using “Guided Access” mode. "Guided Access" means you can lock down your iOS device and prevent others from accessing things you don't want them to.

Here's how:

  1. On the device you are using as a camera, go to the main iOS settings menu - General - Accessibility - Guided Access. Turn Guided Access ON.
  2. Open the Manything app and start the camera.
  3. Triple-press the home button on your camera device and tap "Start" in the top-right corner to enter Guided Access mode. This will lock down the iOS and keep your Manything camera running.
  4. Important: Make sure that touch is disabled within Guided Access by triple pressing the home button and going into ‘Options’ in the bottom left corner.
  5. To exit Manything, triple press the home button and ‘End’ guided access.
Top tips for reliable smartphone or tablet recording

We hope Manything is already very reliable, but there are several things you can do to help keep your cameras online. Our top tips are:

  1. Ensure the device is connected to a power source - but only use official charging products when leaving recording devices unattended.
  2. Make sure you're running the latest version of Manything.
  3. Keep your device out of direct sunlight, and away from other heat sources, such as radiators. When a device overheats, it shuts down completely - taking the camera offline. If you must have the device in direct sunlight to get the picture you need, then shading it with a piece of white card or aluminium foil can be very effective. Similarly, avoid using a case, so that there is good airflow around your device.
  4. Disable auto-brightness and turn the brightness to minimum. Within the Manything app go to the settings menu for your camera device, go down to ‘Advanced’ and ‘Screen Dimmer’ then set this to 1 minute, this saves a lot of power and creates less heat.
  5. Select the lowest video quality you're happy with, and mute the audio in our settings menu if you don't need it. If you use stills only mode, reduce the frequency to that which you absolutely need. This reduces the amount of processing the device needs to do, which saves power and reduces heat. It also lowers the bandwidth required to stream your video.
  6. If you only use Manything for live viewing, leaving your camera on standby mode (at the record screen, but not recording) substantially reduces power consumption. Simple activate the camera (by using our remote control functionality) when you want to check in, then turn it off again when you're done.
  7. Close all other applications (you can do this by double-tapping the Home button and then swiping upwards on each app). This makes sure that Manything is not fighting for memory, space, computing power or network bandwidth with anything else.
  8. If your camera is an iOS device sign out of iCloud and iTunes. This avoids various alert boxes appearing on the screen, which cause the screen to become bright again - which uses more power and creates more heat. Please note: this will mean you won’t get automatic Manything updates from the App Store, so check in occasionally to see if there is new functionality you could be enjoying!
  9. For iOS devices you can use a feature called Guided Access. This secures your device with a PIN, and will restart the app if it crashes. Instructions can be found here
  10. Do a cold re-boot of your device (power it off completely and power back on and restart Manything). This helps restore the system memory of the device, low system memory can cause a device to go offline. Rebooting the camera is useful every couple of weeks if possible, especially on older devices as they have less memory to start with.

Troubleshooting

I restored iTunes and now one of my devices is duplicated in my device list.

On either of your devices select “Camera” then from the Manything settings cog select “Developer” then “Change Device Identity”. The device will then have a new identity in your Manything account and you may want to delete the old device. Please note that deleting a device will delete all its associated event and sessions.

I have multiple WiFi networks and my iPhone gets confused about which to connect to while recording, how can I fix this?

If your WiFi cuts out and then returns sometimes your device can get confused about which network to re-join. Instead of reconnecting the iPhone will ask you to select a network and this will interrupt your recording. To resolve this problem you must take three steps:

  1. Go into the setting on your iPhone: settings > general > reset and click reset network settings (note that this will remove all network preferences on the phone).
  2. Go back to settings: settings > WiFi and select your preferred network
  3. Still in WiFi settings ensure that you have not selected “Ask to Join Networks”

This should ensure that your iPhone connects only to your preferred network when recording.

Why has my camera gone offline?

There are several causes for a camera going offline:

  1. Poor network connection.
  2. Over heating - If the device is left in direct sunlight or near a heater it can overheat and automatically shut down.
  3. Low battery - make sure you leave your device connected to power using a genuine charger. You can check your camera’s battery status remotely from the app and the web.

If you are using an Apple device and your camera doesn't come back online once these things are resolved, it is most likely due to a bug in the Apple operating system. We've raised this with Apple and are waiting for it to be fixed, but you can restart the Manything app to get your camera back up and running.

Alerts and scheduling

How does Manything send me alerts?

You can set up push and/or email notifications. These can be turned on/off in the settings menu for each of your Manything cameras.

Can Manything alert me when it detects motion?

You can turn on push notifications and/or email alerts from your Manything camera settings menu. Make sure you’re logged into the Manything app on the phone you want to receive the notifications on, then check you have allowed notifications from Manything in your device’s main settings menu.

How can I customize motion detection?

You can customize the motion detection from your Manything camera settings menu:

  • Go to "Sensitivity Threshold" to change the sensitivity of the motion detection. 1 will trigger recording when Manything detects small motion events, 10 will only trigger recording on large movements.
  • Go to “Detection Zones” to mask our areas of the screen which you don’t want to monitor. Draw a mask over the areas that you don’t want to trigger recording, for example if you have a tree in your garden which regularly blows in the wind. The mask will remain on for all recordings until you remove it.
Can you alert on sound?

If you’re using a smartphone or tablet as your Manything camera you can enable sound detection in the camera settings for that device. You can also adjust the sound sensitivity.

We currently only record and alert when motion is detected. If your camera has an inbuilt microphone or an aux input we will record sound during the motion event, but we don’t yet offer the option to alert or record when sound is detected without motion.

Can I receive alerts when my camera has low battery or has gone offline?

Yes these alerts are turned on by default. This will alert you when we detect that your camera has been offline for 10 minutes and it will alert you to changes in your battery status.

You can disable ‘Camera status’ alerts from the settings menu of your camera device.

How can I run my cameras on a schedule?

Manything is integrated with IFTTT which can be used to schedule Manything cameras based on lots of different scenarios - you can schedule your cameras to turn on when you leave the house or turn on your smart lights when Manything detects motion. There's more information on how to use IFTTT with Manything herehere.

Downloading and sharing video

How do I download or share video clips?

If you are viewing the video in the Manything Pro app, select the event you’d like to share or download. You’ll see options to Share, Download or Delete the event.

  • Share' gives you the option to share a picture, a file, or a link to your motion event.
  • 'Download' will save the event to your device photos.

If you are viewing the video on the Manything website, select 'Cameras' then 'Events' and select the event you’d like to download. You’ll see the options to Share Link, Download Event or Create Clip.

How do I create a shorter clip from a longer recording session?

You can do this on the Manything website. Login to your account and then select and play the session you’d like to edit. Select ‘Create Clip’, you'll see a blue clip marker appear over your timeline, pull and stretch that into position, then press 'Save Clip'. You can then save, share or download your clip.

Can I unshare a clip?

You can unshare your clips at anytime. To access a list of any events you have shared - go to your ‘Shared’ events in the app, or to ‘Clips’ then ‘Shared’ on the web. Select the event you want to unshare and select ‘Unshare’. This will break the link to the clip so no one with access to the link can watch it.

How can I delete sessions or events?

Deleting entire recorded sessions can only be done via our website at the moment.

To do this, login to www.manything.com from a web browser and navigate to the “My Cameras” page. From there, highlight the recorded “session” you want to delete and you'll see a “Delete” option in the top right corner of the grey bar above the sessions. Alternatively you can delete individual motion events by clicking on the 'Events' tab and following the same steps as above.

You can also delete individual motion events from the app by selecting "Viewer" from the main screen and selecting the device that was used to record them. Swiping left on an event will bring up the delete button.

Once a session or event is deleted we cannot recover the video for you.

You can't yet delete multiple events at once, but we're working on it.

Pricing

What do I get with the free Manything plan?

On the basic free Manything plan you can view one camera live. To add more cameras or to view previously recorded events, please upgrade to a paid plan.

Why would I pay for Manything?

Our paid subscribers get extra functionality:

  • They can have more than 1 camera - we have plans available for 1, 2 or 5 cameras for home users. Please contact us on support@manything.com if you need something outside of our normal plans!
  • As well as viewing their cameras live they can access their previously recorded events. For example, users with a 2 day cloud subscription plan can watch recordings from the last 2 days.
  • They can connect a professional multi-camera system to the cloud using the Manything Cloud Adapter.
How much does Manything cost?

Details of all of our plans can be found in the app.

I'm worried you're going to charge me without my permission

You'll never be charged and you will always be on a free account unless you choose to upgrade to one of our paid for plans.

I need more than 30 days cloud video recording / more cameras

Please contact us at support@manything.com to discuss pricing outside our regular plans.

What payment methods do you support?

We have two payment options when signing up for a monthly subscription:

  • You can pay online through the Manything website using a PayPal account.
  • You can pay in the app through the Apple App Store or Google Play Store.
What if I want to downgrade or cancel?

You can change or cancel your monthly subscription plan whenever you need.

If you've signed up to a monthly subscription via the web with PayPal and want to upgrade, we'll charge you the difference for the remainder of the month and upgrade you immediately. If you downgrade or cancel your existing subscription it will run until the next monthly rollover date (we do not give partial refunds).

If you've signed up to a monthly subscription via the app with your Apple ID and upgrade you’ll be charged the full amount for your new subscription straight away. If you want to downgrade you will need cancel your subscription in your iTunes account and re-subscribe to a new plan. You can cancel at anytime by managing your Apple subscriptions.

If you subscribe via the Google Play Store and upgrade or downgrade your new plan will take effect immediately. Any unused balance from the old subscription will be applied on a prorated basis to the new subscription.

What if I want to downgrade or cancel?

You can change or cancel your monthly subscription plan whenever you need.

If you've signed up to a monthly subscription via the app with your Apple ID and upgrade you’ll be charged the full amount for your new subscription straight away. If you want to downgrade you will need cancel your subscription in your iTunes account and re-subscribe to a new plan. You can cancel at anytime by managing your Apple subscriptions.

How do I cancel my subscription?

Paypal

If you have subscribed with PayPal you can cancel your plan from your Account page in the website.

Apple

If you have subscribed in the app with your Apple ID you will need to:

  1. Open the main settings cog on your Apple device.
  2. Select "iTunes & App Store"
  3. Tap your Apple ID, then select "View Apple ID" in the pop-up
  4. Sign-in to your Apple ID if prompted.
  5. Scroll down and tap "Subscriptions"
  6. Select and cancel your subscription to Manything.
  7. Your subscription will now be cancelled and you will be able to carry on using the service until the end of your subscription period. Apple will send you a confirmation email.

Our upgrades are non-refundable once purchased. If for any reason you need to claim a refund then please follow the instructions below:

Go here and sign in using your apple ID
https://reportaproblem.apple.com
The click “Apps” and click “Report a Problem” next to the Manything purchase. Choose the reason you want a refund and describe the situation to Apple.

Google

If you have subscribed via Google go to the Google Play Store App and select 'My Apps', 'Subscriptions', select Manything and press cancel.

Amazon

From the Amazon website:

  1. Go to Your Account, and select Apps and more under the Digital content and Devices section.
  2. From the menu on the left, select Your Subscriptions

From your Kindle tablet:

  1. Tap Apps, and then tap Store.
  2. Open the menu, and then tap Manage Subscriptions.
How do I cancel my subscription?

If you have subscribed in the app with your Apple ID you will need to:

  1. Open the main settings cog on your Apple device.
  2. Select "iTunes & App Store"
  3. Tap your Apple ID, then select "View Apple ID" in the pop-up
  4. Sign-in to your Apple ID if prompted.
  5. Scroll down and tap "Subscriptions"
  6. Select and cancel your subscription to Manything.
  7. Your subscription will now be cancelled and you will be able to carry on using the service until the end of your subscription period. Apple will send you a confirmation email.

Our upgrades are non-refundable once purchased. If for any reason you need to claim a refund then please follow the instructions below:

Go here and sign in using your apple ID
https://reportaproblem.apple.com
The click “Apps” and click “Report a Problem” next to the Manything purchase. Choose the reason you want a refund and describe the situation to Apple.

Will you offer refunds?

Our upgrades are non-refundable once purchased.

Email, password and account changes

How can I reset my password?

If you’ve forgotten your password you can reset it both on our website (www.manything.com) and via the app; here's how:

  1. Click the log in button
  2. Click "Forgotten your password?"
  3. Enter your e-mail address and press send
  4. You will receive an e-mail with a reset link which should be used within 20 minutes of requesting it

If you have any cameras recording when you change your password they will go offline within 15 minutes.

If you are having problems re-setting your password from the link it may be because the link has broken in the email. Please try copying and pasting the whole link into your browser window, rather than clicking on the link from the email.

How can I change my password?

If you know your current password you can change it via the "Accounts" page on our website or via the "Account" section in the Manything settings menu on the app (iOS only).

If you have any cameras recording when you change your password they will go offline within 15 minutes.

Can I change my email address?

To change the e-mail address associated with your account you will need to log in to our website and navigate to the “Accounts” page. Remember, if you change your email address or password you will need to sign out and back in again on all your devices too.

How can I delete a device from my account?

This functionality is available from the Manything website only. If you have any devices that you no longer wish to be associated with your account then you can delete these by going to manything.com and following the steps below:

  1. Make sure the device is not recording
  2. Log in to your account and navigate to the “My Cameras” page
  3. Select the device you wish to delete from the drop-down list
  4. Select the settings tab (on the right) and then press “Delete Device” which will appear near the bottom.

Please note: Deleting a device will also delete any associated recorded sessions. If you would rather keep the device on your account but hide it from your list of cameras on the iOS app then you can long press on the device name and press the red X. Once done, long press again.

How do I delete my account?

If you registered with email address and password you can delete your account from the “accounts’ page on manything.com.

If you registered with Facebook please e-mail support@manything.com from the e-mail address associated with your Facebook account and we can delete it for you.

To delete your Manything Pro account please contact your provider or us on support@manything.com

Data and security

Where is the video stored?

The Manything cloud is hosted by Amazon Web Services, which also hosts thousands of other major brands across the world. Manything uses two AWS data centres, one in Ireland and one in North Virginia, USA. Video will be stored in the nearest data centre to your location.

How secure is it?

All video in the Manything cloud is saved in a secure AWS server using 256-bit encryption and video is transmitted over encrypted TLS (HTTPS) channels. The Manything Cloud Adapter acts as an extra layer of security as it provides both a hardware and software break between local recording devices and the wider Internet. It is inherently more secure than opening ports and gateways which would be traditionally required to enable cameras and recorders to be visible remotely.

What is Manything’s cookie policy?

Cookies are small text files stored on your device when you access most websites.

At Manything we make use of cookies to improve your experience and to provide us with information about how the web site is being used. Our cookies do not store personal information such as your name or email address.

If, after reading the information below, you have any questions or concerns about our cookie policy please contact us at support@manything.com

If you continue to use this website we will assume you consent to the use of cookies for this purpose.

In addition to our own cookies, we also use third party tools which also use cookies. Information about the third party tools can be found below.

Third Party Cookies

Google Analytics

We use Google Analytics to help us understand how the site is being used. Google Analytics reports this information without identifying individual users.

To find out how to prevent tracking by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Changing your browser settings to stop cookies

You can choose to manage the cookies we use on our website through your internet browser settings at any time. For information on how to do this, follow the appropriate link below.

Further information about cookies

If you wish to learn more about cookies and how to manage them, visit http://www.aboutcookies.org.

Internet requirements

How much bandwidth is required to send video to the Manything cloud?

Not as much as you might expect! We’d recommend allowing 500Kbps per camera or recorder channel. Our software is constantly measuring the available bandwidth on the network and will dynamically adjust the video quality (bit rate) in poor network conditions to ensure video is always sent up to the cloud. If you need any further guidance on data requirements please contact support@manything.com.

Can I use a cellular connection to send video to the Manything cloud?

Yes, lots of our customers use 3G or 4G networks to power their Manything installations. The low bandwidth nature of our software makes it well suited to these installations.