Frequently Asked Questions

Getting started

For first time set up watch our tutorial video

How does Manything work?

Manything lets you monitor anything, from anywhere! With the Manything app you can turn your spare phone or tablet into a home security camera, or add remote viewing and offsite cloud storage to your Hikvision CCTV cameras.

Once you’ve set up your cameras, you can log into your Manything account and view your cameras from anywhere. If you have a Manything subscription your video will be saved on the Manything cloud for the length of your subscription plan.

What devices are compatible with Manything?

You can either use Manything to turn an old smartphone or tablet into a security camera or download Manything onto a Hikvision CCTV camera to connect it to the Manything cloud.

See here for compatible smart phones and tablets.

See here for compatible Hikvision cameras.

How many devices/cameras can I use?

You can set up as many Manything cameras as you need. You’ll need a Manything subscription if you want to use more than one camera at a time.

Does Manything record constantly?

The default recording mode is ‘Record on Motion. In this mode Manything only records video to the cloud when it detects movement and only live streams when you are watching.

If you have a Manything subscription then you can change to continuous streaming and recording in the camera settings menu.

Where are my videos stored?

Your video is stored securely in the Manything cloud, which is hosted on Amazon Web Services. We don’t store any video on the device unless network connection is lost.

How can I watch my footage?

All Manything users can watch their camera live feeds. If you have a Manything subscription you can also watch past recorded events.

You can watch your footage from the Manything app and online through the Manything website.

If you want to watch from the Manything app, open the app on the device you have with you and login using your Manything username and password. Select ‘Viewer’ to see your camera feeds. You’ll need iOS 8 / Android 4.2 or higher to view your cameras.

Simply log in at the top of the Manything website to watch your footage from any web browser.

How do I link my devices?

Use the same login details across all the devices you're using for Manything, this is how we connect all your devices to your Manything account.

Why can’t I register a new account using my Facebook id?

Logging in to Manything via a Facebook id has sometimes been unreliable. Also Facebook is withdrawing support for iOS6 and iOS7, so we have decided to stop allowing new registrations via a Facebook id. If you have previously created a Manything account using your Facebook id, you can still log on that way. However, we recommend that you contact us so that we can help you convert your account to one based on your email address and a password.

I registered with Facebook, but not all of my devices have my Facebook account on them.

Facebook registration only works if you have the same Facebook account on all your Manything devices. We recommend you register with an email address and password that you can use across all devices. Please contact support@manything.com if you’d like to change your Facebook login to an email login.

Manything for smartphones and tablets

Which smartphones and tablets can I use as a Manything camera?

The Manything app can be download from the Apple App Store, Google Play Store and Amazon App Store.

You can use any Apple phone or tablet with iOS 6 or higher as a camera, to view your camera feeds remotely you’ll need iOS 8 or higher.

For Android devices you’ll need iOS 4.2 or higher to use the device as a camera or to view your camera feeds remotely.

Manything is compatible with the Amazon Kindle Fire 7”.

Click here for a full list of compatible devices.

How do I set up my spare smartphone or tablet as a Manything camera?

For first time setup help watch our tutorial video. You need to download the Manything app onto your spare device and the one that you take with you every day. Use the same Manything account details on both devices - select “Camera” on the device you will use to record, then select “Viewer” on the device you take with you.

Can I use an iOS device as a camera and then view my cameras from an Android device?

Yes, Manything works across operating systems. You just need to be logged into both devices with the same Manything login credentials.

Can I talk through my camera device?

Yes, if you are using a spare smartphone or tablet as your Manything camera then you can talk through Manything. Open the app on your viewing device and select the camera you want to talk through, then select the “Talk” tab and press and hold the green button to record your message.

You can repeat an audio message every time motion is detected by turning on ‘Repeat on motion’.

If your camera is an iOS device on iOS 6 then please set its volume to the maximum to ensure your message will be heard (devices running iOS7 and above we will automatically play your audio at the device's maximum volume).

How much space does Manything need on my device?

Although Manything streams the video straight off to the cloud you do need at least 250MB of storage free on your phone in order for Manything to run, if not you will get an error message that says "out of diskspace".

I'm worried about leaving my device connected to power continuously. Won't it get hot?

Any device running Manything will feel warm to the touch when it's running and hot if you hold the area on the back where the main processor lives. This is completely normal and no hotter than the device would get if you watched a YouTube video on it. To reduce heat turn the screen brightness all the way down before you leave the camera running and leave your device out of direct sunlight.

My device is overheating and turning off, what can I do to stop this?

If your device is left in direct sunlight it can overheat and turn off. We’ve developed printable sunshields to shield your device from the sun. If you’re using a stand to hold your camera, download a printable sunshield here. If you don’t have a stand, download a printable stand and sunshield here.

Do you recommend particular power supplies?

We recommend that you only use the power supply that came with your device when new, or an identical replacement. Lots of Manything users have their devices connected to power for a long time, so it’s really important this is only done with genuine power supplies. There are reports of counterfeit power supplies not being as reliable – including overheating and causing a fire risk.

How can I mount my Manything camera?

We have tried and tested a range of accessories; here are our favorites. If you need any further help, or if you have come up with a great idea to share, then contact us at support@manything.com.

I want to use my old iPhone with Manything but it needs activating, how do I do this?

To reactivate your old iPhone you will need to insert a SIM card from the carrier that the iPhone is locked to (if it's carrier unlocked, any SIM will work). You can use an old or borrowed SIM card for this as the SIM is only required during the activation process. Once the device is activated you can remove the SIM card and continue to use the device as WiFi only. You will be prompted to connect the device to your WiFi network during the setup/activation process. When the device is up and running and on the home screen you can log into the App Store with your Apple ID (you can have more than one device per Apple ID) and download the Manything app.

The SIM card sizes for Manything compatible iPhones are shown below:

  • iPhone 3GS - Mini SIM
  • iPhone 4 and 4S - Micro SIM
  • iPhone 5, 5S, 6 and 6 Plus, 7 and 7 Plus, 8 and 8 Plus, X - Nano SIM

Note: If you have a SIM which is too small for the iPhone you are trying to activate you can purchase an adapter to suit.

Can I use Manything in low light conditions?

If you want to use Manything to record in low light conditions then we suggest using a Hikvision CCTV camerawhich has infrared night vision.

If you are using Manything on an iOS smartphone or tablet you could try the below:

  1. You can set Manything to switch automatically between video in good light to ‘enhanced still images' in low light. These enhanced images are recorded every 10 seconds, and are created by adding several images together. The pictures can be grainy, but can show much more detail than a conventional photograph.

Alternatively we have found using Manything with a motion activated light works well at night time.

Can Manything record video when running in the background?

No. Apps running in the background cannot access the camera. If you press the Home button (the round one on the front) while you're recording, the recording session will end.

What happens if I press the 'Lock' button while I'm using Manything?

If you press the Lock button you're sending Manything into the background. When running in the background it cannot access the camera and so it cannot record any video.

What happens if someone calls my phone while it's recording?

Receiving a text, phone call, calendar reminder, low battery warning etc. on your phone will interrupt your recording for about a minute.

How can I lock my camera to keep it safe, but still record?

If you are using an iOS device as your camera you can keep your device safe without stopping recording by using “Guided Access” mode. "Guided Access" means you can lock down your iOS device and prevent others from accessing things you don't want them to.

Here's how:

  1. On the device you are using as a camera, go to the main iOS settings menu - General - Accessibility - Guided Access. Turn Guided Access ON.
  2. Open the Manything app and start the camera.
  3. Triple-press the home button on your camera device and tap "Start" in the top-right corner to enter Guided Access mode. This will lock down the iOS and keep your Manything camera running.
  4. Important: Make sure that touch is disabled within Guided Access by triple pressing the home button and going into ‘Options’ in the bottom left corner.
  5. To exit Manything, triple press the home button and ‘End’ guided access.
Top tips for reliable smartphone or tablet recording

We hope Manything is already very reliable, but there are several things you can do to help keep your cameras online. Our top tips are:

  1. Ensure the device is connected to a power source - but only use official charging products when leaving recording devices unattended.
  2. Make sure you're running the latest version of Manything.
  3. Keep your device out of direct sunlight, and away from other heat sources, such as radiators. When a device overheats, it shuts down completely - taking the camera offline. If you must have the device in direct sunlight to get the picture you need, then shading it with a piece of white card or aluminium foil can be very effective. Similarly, avoid using a case, so that there is good airflow around your device.
  4. Disable auto-brightness and turn the brightness to minimum. Within the Manything app go to the settings menu for your camera device, go down to ‘Advanced’ and ‘Screen Dimmer’ then set this to 1 minute, this saves a lot of power and creates less heat.
  5. Select the lowest video quality you're happy with, and mute the audio in our settings menu if you don't need it. If you use stills only mode, reduce the frequency to that which you absolutely need. This reduces the amount of processing the device needs to do, which saves power and reduces heat. It also lowers the bandwidth required to stream your video.
  6. If you only use Manything for live viewing, leaving your camera on standby mode (at the record screen, but not recording) substantially reduces power consumption. Simple activate the camera (by using our remote control functionality) when you want to check in, then turn it off again when you're done.
  7. Close all other applications (you can do this by double-tapping the Home button and then swiping upwards on each app). This makes sure that Manything is not fighting for memory, space, computing power or network bandwidth with anything else.
  8. If your camera is an iOS device sign out of iCloud and iTunes. This avoids various alert boxes appearing on the screen, which cause the screen to become bright again - which uses more power and creates more heat. Please note: this will mean you won’t get automatic Manything updates from the App Store, so check in occasionally to see if there is new functionality you could be enjoying!
  9. For iOS devices you can use a feature called Guided Access. This secures your device with a PIN, and will restart the app if it crashes. Instructions can be found here
  10. Do a cold re-boot of your device (power it off completely and power back on and restart Manything). This helps restore the system memory of the device, low system memory can cause a device to go offline. Rebooting the camera is useful every couple of weeks if possible, especially on older devices as they have less memory to start with.
Troubleshooting: I restored iTunes and now one of my devices is duplicated in my device list.

On either of your devices select “Camera” then from the Manything settings cog select “Developer” then “Change Device Identity”. The device will then have a new identity in your Manything account and you will need to delete the old device. Please note that deleting a device will delete all its associated event and sessions.

Troubleshooting: I have multiple WiFi networks and my iPhone gets confused about which to connect to while recording, how can I fix this?

If your WiFi cuts out and then returns sometimes your device can get confused about which network to re-join. Instead of reconnecting the iPhone will ask you to select a network and this will interrupt your recording. To resolve this problem you must take three steps:

  1. Go into the setting on your iPhone: settings > general > reset and click reset network settings (note that this will remove all network preferences on the phone).
  2. Go back to settings: settings > WiFi and select your preferred network
  3. Still in WiFi settings ensure that you have not selected “Ask to Join Networks”

This should ensure that your iPhone connects only to your preferred network when recording.

Troubleshooting: Why has my camera gone offline?

There are several causes for a camera going offline:

  1. Poor network connection.
  2. Over heating - If the device is left in direct sunlight or near a heater it can overheat and automatically shut down.
  3. Low battery - make sure you leave your device connected to power using a genuine charger. You can check your camera’s battery status remotely from the app and the web.

If you are using an Apple device and your camera doesn't come back online once these things are resolved, it is most likely due to a bug in the Apple operating system. We've raised this with Apple and are waiting for it to be fixed, but you can restart the Manything app to get your camera back up and running.

Manything for Hikvision CCTV cameras

Which Hikvision cameras are compatible with Manything?

Manything is compatible with the R6 platform of Hikvision cameras that are listed below.

Dome cameras

  • DS-2CD2F22FWD-I(W)(S)
  • DS-2CD2F42FWD-I(W)(S)
  • DS-2CD2F52F-I(S)
  • DS-2CD2122FWD-I(W)(S)
  • DS-2CD2142FWD-I(W)(S)
  • DS-2CD2152F-I(S)
  • DS-2CD2722FWD-I(Z)(S)
  • DS-2CD2742FWD-I(Z)(S)
  • DS-2CD2752F-I(Z)(S)

Mini dome cameras

  • DS-2CD2522FWD-I(W)(S)
  • DS-2CD2552F-I(S)

Bullet cameras

  • DS-2CD2T22WD-I3/I5/I8
  • DS-2CD2T42WD-I3/I5/I8
  • DS-2CD2T52-I3/I5/I8
  • DS-2CD2622FWD-I(Z)(S)
  • DS-2CD2642FWD-I(Z)(S)
  • DS-2CD2652F-I(Z)(S)

Mini bullet cameras

  • DS-2CD2022WD-I
  • DS-2CD2042WD-I
  • DS-2CD2052-I

Turret cameras

  • DS-2CD2322WD-I
  • DS-2CD2342WD-I
  • DS-2CD2352-I

Covert cameras

  • DS-2CD6414FWD-10/20/30
  • DS-2CD6424FWD-10/20/30

Which version of the Hikvision firmware does Manything use?

To install Manything on Hikvision cameras we update the firmware on the camera and then a install a version of the Manything app. During this process we currently install Hikvision firmware 5.4.0 OP (open platform). This is the latest open platform firmware provided by Hikvision which works with Manything, we are currently working with Hikvision to get Manything up and running on firmware 5.4.5.

If you have a Manything compatible camera with newer Hikvision firmware, the Manything installation will still work, we will just change the firmware to version 5.4.0 OP.

If you have a Manything compatible camera with older Hikvision firmware, you will need to update it to version 5.4.0 or higher using the Hikvision web interface. This update is irreversible, which is why we don’t automatically install version 5.4.0 OP for you.

Does Manything work with Hikvision OEM cameras?

Not yet, but we expect to extend compatibility to Hikvision OEM cameras in the near future.

Note: OEM versions of the Manything compatible Hikvision cameras have a different firmware to the pure Hikvision models, even if they appear to have just been re-badged with a different brand. This means that we can’t install our app onto the camera so Manything will not work.

Does Manything work with any other CCTV camera brands?

We are currently working on integrating our software with Axis cameras. We’ve got some more work to do, but please email us on support@manything.com if you have Axis cameras and would like to be included in a beta trial when its up and running.

How does it work?

The Manything app scans the local network for compatible devices, which takes a few seconds. Then with one tap in the app, Manything will update the firmware on the network camera and install a specially developed version of the Manything app, adding the camera to your Manything account with no port forwarding and no router configuration required. This transforms the camera into a remote controllable Manything cloud enabled camera that is optimized for uplink speeds as low as 150Kbps.

Can I still use my NVR?

We haven’t tested all variants, but it is possible to run Manything alongside an NVR. To do so, you’ll need to set up your cameras in one of two ways:

  1. Using a PoE switch: Connect your cameras to a PoE switch, then connect your PoE switch to your router and your router to your NVR.
  2. Without a PoE switch: Connect your cameras to your NVR, connect your router to your NVR using the normal network connection port. Connect your router to your NVR again using one of the camera ports.

You may need to re-configure the NVR to see the cameras under some circumstances. When you are using Manything alongside an NVR, make sure you are in Cloud + NVR mode.

Which storage mode should I use?

When Manything is installed onto a Hikvision camera, it is default storage setting is ‘Cloud + NVR’. This means that Manything will allow the NVR to use the main-stream to record at the camera’s native resolution and frame rate. Manything will then record motion events and transmit a live feed via the sub-stream at a variable bit rate SD resolution for remote viewing.

If you are running Manything without an NVR, go to the settings menu in the app and change your storage mode to ‘Cloud only’. This means that Manything will use the sub-stream for live feed transmission at a variable bit rate SD resolution, then record motion events using the main-steam at 720p.

My LAN and Wi-Fi are separate, can I still install Manything onto my Hikvision camera?

To install Manything onto your Hikvision cameras, the device you are using to do the install needs to be on the same network as the cameras themselves. If the LAN which is connected to your cameras is on a separate network to your device Wi-Fi, the cameras won’t be discovered by the Manything app. You don’t need to run the install on the network which your cameras will be running on permanently, so if necessary you can do the install on a different network and then connect the cameras to their permanent network. Note: If you do this, make sure you connect the cameras to the network at the final destination before powering them on.

What resolution will my Hikvision camera record at if it is running Manything?

When Manything is installed onto a Hikvision camera, it is defaulted to ‘Cloud + NVR’ storage mode. This streams live and records motion events to the Manything cloud at 640x360 resolution at 10fps (100-200kbps). The video recorded on the NVR will be at the native resolution of the camera.

If you aren’t using an NVR you should change to ‘Cloud only’ storage mode in the settings menu. Live streams will then be recorded at 640x360 resolution at 10fps (100-200kbps) but motion events will be recorded to the Manything cloud at 1280x720 resolution at 4-10fps (100-400kbps).

Why does the quality of my recordings seem poor?

If internet connection is slow or the network is too busy, Manything will reduce the framerate and bitrate to make sure that video can still be sent to the cloud. Dropping the frame rate means that it takes less time to send the videos to the cloud, and it allows more video to be buffered in the camera itself. This allows the camera to keep recording without having to discard any videos.

If you are using Manything alongside an NVR (and have Manything in the default ‘Cloud + NVR’ storage mode) then the video which is stored on the NVR via the main-stream will not be affected by this resolution reduction, this only happens to the files which are sent to the cloud via the sub-stream.

How secure is it?

Network cameras running the Manything app only make outbound connections to Manything servers. Normally you have to allow inbound connections to connect network cameras over the Internet, which can make them vulnerable to malicious software. Our approach is inherently more secure.

How can I delete the Manything app from my Hikvision cameras?

The simplest way to delete Manything from your camera is to reset the camera back to factory settings, using the ‘Reset’ or ‘Restore’ button in the Hikvision web interface (located under System > Maintenance). An alternative method is to log into the web interface, select ‘Open Platform’, then stop or delete both the ‘Manything’ and ‘Manyhelper’ apps.

I’ve installed Manything onto my Hikvision camera but it’s showing as offline, what shall I do?

This occasionally happens after Manything is installed onto a Hikvision camera, you should just need to power on/off your camera which will reset it’s network settings.

Where can I buy a Hikvision camera?

Search for a Hikvision reseller in your region. In some countries it’s not possible to buy CCTV cameras unless you are a CCTV installer, so you might need to contact a local installer to purchase and install them for you.

Where can I find a Hikvision installer?

Unfortunately we don’t have a list of approved Hikvision installers. We suggest searching for Hikvision CCTV installers in your area, and sharing the list of Manything compatible cameras with them. If your installer needs more help, tell them to contact support@manything.com.

I want to install a Hikvision camera myself, do you have any tips?

If you are putting up the cameras yourself, there are 3 common ways to set them up:

  1. To avoid running both network and power cables to each of your cameras, you can use a Power over Ethernet switch (4 port or 8 port). Simply connect the PoE switch to power and your router, then connect the PoE switch to each of your cameras.
  2. If you’re only running one Hikvision camera, you can use a smaller Power over Ethernet injector. Just connect the router to your PoE injector and then connect the injector to the camera.
  3. An alternative method is to connect each camera to power and to your router, this means you don’t need any additional hardware but will have lots of cables!

Note: If you’re buying new Hikvision cameras you may also need to buy a power adapter as sometimes they don’t come with one!

How do I install Manything onto my Hikvision camera?
  • You’ll need iOS 10 on your Apple device to install the Manything software onto a Hikvision camera.
  • For Android, you’ll need 4.2 or higher.
  • Make sure your device is on the same network as your Hikvision cameras.
  • Make sure you have the latest version of the Manything app.
  • Go to ‘Add Hikvision cameras’ in the main menu and press ‘Continue’.
  • The app will test your uplink speed and tell you how many Hikvision cameras you can run on your network.
  • After the test has run, tap ‘Continue’ to find the cameras on your network.
  • Tap each camera to install the Manything software, you can run multiple installations at once.
  • You will be prompted for the camera admin passwords (or asked to set new ones if the cameras are new).
IMPORTANT - Only use international or USA region Hikvision cameras

Beware of unscrupulous sellers of Hikvision cameras, operating through platforms such as eBay and AliExpress, performing after-market firmware modifications to bypass regional restrictions and undercut standard retail pricing. Some of these cameras come in Chinese packaging, but more recently they have been found in authentic-looking international packaging. Under some circumstances, these modified cameras can be “bricked” by any attempt to upgrade the firmware. Since Manything installs new firmware to your camera as part of the install process, there is a risk to your camera if it happens to have come to you via such a source. We attempt to avoid this scenario by installing only to cameras that are running a recent firmware version (5.4.0 or above) and that report (according to their firmware) an “international/USA” region code (“WR”)If you have any doubts about the authenticity of your camera, though, we recommend you contact your distributor for advice. If your camera is authentic but is running firmware older than 5.4.0, Manything will detect it but won’t install newer firmware - you will need to upgrade the firmware to 5.4.0 or later yourself, following the manufacturer’s instructions. Note that the upgrade to 5.4.0 is not reversible.

Troubleshooting: Manything can’t find any Hikvision cameras on my network, why is this?

There are 3 key things to check if are having problems:

  1. Make sure your Hikvision camera is compatible with Manything, the list of compatible models is here. Note that OEM or rebadged versions of these Hikvision models are not supported.
  2. Make sure that the device you are using to run the install is on the same network as your cameras.
  3. If you are using Manything with an NVR, make sure it is set up like this to ensure Manything can discover the cameras.

Viewing my Manything cameras

How can I watch my footage?

All Manything users can watch their camera live feeds. If you have a Manything subscription you can also watch past recorded events.

You can watch your footage from the Manything app and online through the Manything website.

If you want to watch from the Manything app, open the app on the device you have with you and login using your Manything username and password. Select ‘Viewer’ to see your camera feeds. You’ll need iOS 8 / Android 4.2 or higher to view your cameras.

Simply log in at the top of the Manything website to watch your footage from any web browser.

When I view my live stream on the Manything website, why does it pause after 15 minutes?

When Manything doesn’t detect any interaction between a user and their video (for example the mouse hasn't moved for over 15 minutes), it pauses the displayed video as it assumes you're not watching it. Your camera will still be streaming and recording. This happens on free accounts only.

Troubleshooting: I have just registered a new device but it isn't showing on my Cameras page.

If you're already signed in to the Manything website when you register a new device, you'll need to sign out and sign back in again to see it listed under your devices. If you are in the phone app, you can hit the refresh button.

Troubleshooting: When I try and view my video in a web browser, it doesn’t play

Here are some known issues that may help you:

  • If you're viewing your stream on Safari on an iPhone, iPod or iPad and you have “Private Browsing” enabled your Manything video won’t play. Disabling Private Browsing will solve this, although we recommend that you watch your live streams directly from the Manything app.
  • If you’re running IE 9 you won’t be able to review your sessions. We recommend you upgrade to a more recent version of IE to view your video

If you're still having problems, please contact us at support@manything.com and we should be able to help you.

Manything alerts and scheduling

How does Manything send me alerts?

You can set up push and/or email notifications. These can be turned on/off in the settings menu for each of your Manything cameras.

Can Manything alert me when it detects motion?

You can turn on push notifications and/or email alerts from your Manything camera settings menu. Make sure you’re logged into the Manything app on the phone you want to receive the notifications on, then check you have allowed notifications from Manything in your device’s main settings menu.

How can I customize motion detection?

You can customize the motion detection from your Manything camera settings menu:

  • Go to "Sensitivity Threshold" to change the sensitivity of the motion detection. 1 will trigger recording when Manything detects small motion events, 10 will only trigger recording on large movements.
  • Go to “Detection Zones” to mask our areas of the screen which you don’t want to monitor. Draw a mask over the areas that you don’t want to trigger recording, for example if you have a tree in your garden which regularly blows in the wind. The mask will remain on for all recordings until you remove it.
Can you alert on sound?

If you’re using a smartphone or tablet as your Manything camera you can enable sound detection in the camera settings for that decide. You can also adjust the sound sensitivity.

If you’re using Manything with a Hikvision camera, sound will not be recorded even if it is a camera that has this functionality.

Can I receive alerts when my camera has low battery or has gone offline?

Yes these alerts are turned on by default. This will alert you when we detect that your camera has been offline for 10 minutes and it will alert you to changes in your battery status.

You can disable ‘Camera status’ alerts from the settings menu of your camera device.

How can I run my cameras on a schedule?

Manything is integrated with IFTTT which can be used to schedule Manything cameras based on lots of different scenarios - you can schedule your cameras to turn on when you leave the house or turn on your smart lights when Manything detects motion. There's more information on how to use IFTTT with Manything here.

Pricing

What do I get with the free Manything plan?

On the basic free Manything plan you can view one camera live. To add more cameras or to view previously recorded events, please upgrade to a paid plan.

Why would I pay for Manything?

Our paid subscribers get extra functionality:

  • They can have more than 1 camera - we have plans available for 1, 2 or 5 cameras for home users. Please contact us on support@manything.com if you need something outside of our normal plans!
  • As well as viewing their cameras live they can access their previously recorded events. For example, users with a 7 day cloud subscription plan can watch recordings from the last 7 days.
How much does Manything cost?

Details of all of our plans can be found on our pricing page. Please note the prices listed on our website are for subscriptions purchased online with Paypal. Subscriptions purchased in the app with your Apple ID or via Google Play have a slightly higher price.

Monthly plans bought online cost less than in the app, why?

Prices for plans bought online with Paypal are lower than our prices in the app. This is because we don’t have to pay commision to the Apple App Store, Google Playstore or Amazon App Store - we’re able to pass on this saving to our users by reducing the prices. If you have bought a plan through your App Store and would like to change to an online plan with PayPal please contact us on support@manything.com for further advice.

I'm worried you're going to charge me without my permission

You'll never be charged and you will always be on a free account unless you choose to upgrade to one of our paid for plans.

I need more than 30 days cloud video recording / more cameras

Please contact us at support@manything.com to discuss pricing outside our regular plans.

What payment methods do you support?

We have two payment options when signing up for a monthly subscription:

  • You can pay online through the Manything website using a PayPal account.
  • You can pay in the app through the Apple App Store, Google Play Store or Amazon App Store.
What if I want to downgrade or cancel?

You can change or cancel your monthly subscription plan whenever you need.

If you've signed up to a monthly subscription via the web with PayPal and want to upgrade, we'll charge you the difference for the remainder of the month and upgrade you immediately. If you downgrade or cancel your existing subscription it will run until the next monthly rollover date (we do not give partial refunds).

If you've signed up to a monthly subscription via the app with your Apple ID and upgrade you’ll be charged the full amount for your new subscription straight away. If you want to downgrade you will need cancel your subscription in your iTunes account and re-subscribe to a new plan. You can cancel at anytime by managing your Apple subscriptions.

If you subscribe via the Google Play Store and upgrade or downgrade your new plan will take effect immediately. Any unused balance from the old subscription will be applied on a prorated basis to the new subscription.

How do I cancel my subscription?

Paypal

If you have subscribed with PayPal you can cancel your plan from your Account page in the website.

Apple

If you have subscribed in the app with your Apple ID you will need to:

  1. Open the main settings cog on your Apple device.
  2. Select "iTunes & App Store"
  3. Tap your Apple ID, then select "View Apple ID" in the pop-up
  4. Sign-in to your Apple ID if prompted.
  5. Scroll down and tap "Subscriptions"
  6. Select and cancel your subscription to Manything.
  7. Your subscription will now be cancelled and you will be able to carry on using the service until the end of your subscription period. Apple will send you a confirmation email.

Our upgrades are non-refundable once purchased. If for any reason you need to claim a refund then please follow the instructions below:

Go here and sign in using your apple ID
https://reportaproblem.apple.com
The click “Apps” and click “Report a Problem” next to the Manything purchase. Choose the reason you want a refund and describe the situation to Apple.

Google

If you have subscribed via Google go to the Google Play Store App and select 'My Apps', 'Subscriptions', select Manything and press cancel.

Amazon

From the Amazon website:

  1. Go to Your Account, and select Apps and more under the Digital content and Devices section.
  2. From the menu on the left, select Your Subscriptions

From your Kindle tablet:

  1. Tap Apps, and then tap Store.
  2. Open the menu, and then tap Manage Subscriptions.
Will you offer refunds?

Our upgrades are non-refundable once purchased.

Manything Partner Programme

The below FAQs should answer any questions that you might have about the partner programme. If you are already a Manything Partner, please log in to the Partner Portal to see FAQ answers which will help you support your customers.

Who is eligible to become a Manything reseller?

If you currently sell or install Manything compatible CCTV cameras then you could resell monthly cloud subscription plans to your customers. Find out what it means to become a Manything Partner and create an account on the Partners page on our website.

What do I charge my customers and how do I make money?

We don’t publish our partner prices online, you either contact us at partners@manything.com for further information or create a reseller account on our Partners page to see pricing.

How does the billing / payment work?

As a Manything reseller we send you a monthly invoice for all of the customers accounts that you have set up. We’ll charge you the trade list price for partners, you then set the pricing for your customers and collect payment from them. We can handle billing in different ways, so contact us at partners@manything.com to discuss further.

What happens when I create a Partner Portal account?

Once you have created a Manything Partner account you will be able to login to the Manything Partner Portal. Here you can upload your company logo and contact details which will be shown to your customers in the Manything app when they log in. You can create and manage your customer accounts, download support and marketing materials and view billing information and pricing.

Who do my customers go to for support?

You will be the main point of contact for your customers, they will use a co-branded version of the Manything app that will include your company logo and contact details. The Manything Partner Portal has a number of documents to help you support your customers, but if you require further help please contact partnersupport@manything.com.

Can I have a white label version of the app?

Installers will have access to a co-branded version of the app which shows their logo and contact details. White label versions are limited to large distributors of Manything compatible cameras with nationwide coverage. Please contact us at partners@manything.com for further information.

How should I market the Manything service to my customers?

The Manything Partner Portal has a number of documents to help you market Manything to your customers, but if you require further help please contact partnersupport@manything.com.

Do I have to be onsite and linked to the customer’s network to install the camera?

No, you can install Manything onto the cameras in advance from your own offices - the cameras and the device running the Manything smartphone app just need to be on the same network at the time of set-up. You can then take them to your customer and put them onto their network.

IMPORTANT - Only use international or USA region Hikvision cameras

Beware of unscrupulous sellers of Hikvision cameras, operating through platforms such as eBay and AliExpress, performing after-market firmware modifications to bypass regional restrictions and undercut standard retail pricing. Some of these cameras come in Chinese packaging, but more recently they have been found in authentic-looking international packaging. Under some circumstances, these modified cameras can be “bricked” by any attempt to upgrade the firmware. Since Manything installs new firmware to your camera as part of the install process, there is a risk to your camera if it happens to have come to you via such a source. We attempt to avoid this scenario by installing only to cameras that are running a recent firmware version (5.4.0 or above) and that report (according to their firmware) an “international/USA” region code (“WR”). If you have any doubts about the authenticity of your camera, though, we recommend you contact your distributor for advice. If your camera is authentic but is running firmware older than 5.4.0, Manything will detect it but won’t install newer firmware - you will need to upgrade the firmware to 5.4.0 or later yourself, following the manufacturer’s instructions. Note that the upgrade to 5.4.0 is not reversible.

Sharing and editing Manything clips

How do I download and share clips from the Manything app?

From your 'Viewer' device select the event you’d like to share or download. You’ll see options to Share, Download or Delete the event..

  • Share' gives you the option to share a picture, a file, or a link to your motion event.
  • 'Download' will save the event to your device photos.
How do I download and share clips from the Manything website?

Login to your account on the Manything website, select 'Cameras' then 'Events' and select the event you’d like to download. You’ll see the options to Share Link, Download Event, Create Clip or submit it to the Manything Clip Chart.

How do I create a shorter clip from a longer recording session?

You can do this on the Manything website. Login to your account and then select and play the session you’d like to edit. Select ‘Create Clip’, you'll see a blue clip marker appear over your timeline, pull and stretch that into position, then press 'Save Clip'. You can then save, share or download your clip.

Note: You can't create a clip with a mix of stills and video.

Can I unshare a clip?

You can unshare your clips at anytime. To access a list of any events you have shared - go to your ‘Shared’ events in the app, or to ‘Clips’ then ‘Shared’ on the web. Select the event you want to unshare and select ‘Unshare’. This will break the link to the clip so no one with access to the link can watch it.

What’s the Manything Clip Chart?

You can also choose to share your motion event with us and other Manythingers around the world by submitting it to the Manything Clip Chart. Under the event press the button that says ‘Submit to public Clip Chart’ then assign a category, enter a title and description and press done. You’ll also be entered into our clip awards for a chance to win cloud recording and accessories and we may use your clip in our social or news media.

Clips can take up to 24 hours to go through our review process and be published in the chart.

Can I remove my clip from the Manything Clip Chart?

You can remove your clip from the clip chart by unsharing it. Go to your shared event in the app or in the web and select ‘unshare’. This will unshare the link and it will no longer be visible on the clip chart.

How can I create a timelapse video?

In the Manything phone app select "Stills Only" Mode and also "Mute Audio" from the Settings page, so that Manything takes a still photo every few seconds instead of recording video and audio. When you have finished recording, sign in to the website and select the session you have just made and then click on 'Create Timelapse' under the "Create clips to share" menu.

Note: The maximum recording session that you can turn into a timelapse is 4 days.

How can I download my clips and timelapses?

Once you've made a clip or timelapse you can download it from the Manything website to your Mac or PC.

What is Manything Facebook live?

With our new Facebook Live feature you can choose to share live streams from your Manything cameras to your Facebook page. This feature is optional and all camera feeds are private to you unless you choose to stream them live to your Facebook page.

How do I broadcast my camera stream via Facebook Live?

On the device you use as your ‘Viewer’ select the camera you want to stream live to Facebook. Under the camera’s live stream you’ll see a Facebook Live button. Press the button to start streaming live to facebook. This feature is currently only available on iOS and both your camera and your viewers will need to be running version 4.7 of the app and above.

Who can see my live stream? (Facebook Live)

When you first press Go Live you will be given the option to edit who sees your stream. By default it set to public but you can edit this to be just friends, a group, or just one person. Every time you start a new Facebook Live stream we will remember your last preferences, if you would like to change these you can go to your Facebook settings, Apps, Manything and edit your audience.

How long will it stream for? (Facebook Live)

It will stream for a maximum of 4 hours, unless you choose to finish it before then. You can stop the Facebook live stream at anytime by pressing the Facebook Live button again in the app, or by going to your Facebook page and deleting the post (in this latter case the video will not be saved to your timeline).

What happens when I have finished streaming? (Facebook Live)

Your recording will be saved to your Facebook timeline.

How can I delete sessions or events?

Deleting entire recorded sessions can only be done via our website at the moment.

To do this, login to www.manything.com from a web browser and navigate to the “My Cameras” page. From there, highlight the recorded “session” you want to delete and you'll see a “Delete” option in the top right corner of the grey bar above the sessions. Alternatively you can delete individual motion events by clicking on the 'Events' tab and following the same steps as above.

You can also delete individual motion events from the app by selecting "Viewer" from the main screen and selecting the device that was used to record them. Swiping left on an event will bring up the delete button.

Once a session or event is deleted we cannot recover the video for you.

You can't yet delete multiple events at once, but we're working on it.

Email and password changes

How can I reset my password?

If you’ve forgotten your password you can reset it both on our website (www.manything.com) and via the app; here's how:

  1. Click the log in button
  2. Click "Forgotten your password?"
  3. Enter your e-mail address and press send
  4. You will receive an e-mail with a reset link which should be used within 20 minutes of requesting it

If you have any cameras recording when you change your password they will go offline within 15 minutes.

If you are having problems re-setting your password from the link it may be because the link has broken in the email. Please try copying and pasting the whole link into your browser window, rather than clicking on the link from the email.

How can I change my password?

If you know your current password you can change it via the "Accounts" page on our website or via the "Account" section in the Manything settings menu on the app (iOS only).

If you have any cameras recording when you change your password they will go offline within 15 minutes.

Can I change my email address?

To change the e-mail address associated with your account you will need to log in to our website and navigate to the “Accounts” page. Remember, if you change your email address or password you will need to sign out and back in again on all your devices too.

How can I delete a device from my account?

This functionality is available from the Manything website only. If you have any devices that you no longer wish to be associated with your account then you can delete these by going to manything.com and following the steps below:

  1. Make sure the device is not recording
  2. Log in to your account and navigate to the “My Cameras” page
  3. Select the device you wish to delete from the drop-down list
  4. Select the settings tab (on the right) and then press “Delete Device” which will appear near the bottom.

Please note: Deleting a device will also delete any associated recorded sessions. If you would rather keep the device on your account but hide it from your list of cameras on the iOS app then you can swipe left on the device name and press the hide button.

How do I delete my account?

If you registered with email address and password you can delete your account from the “accounts’ page on manything.com.

If you registered with Facebook please e-mail support@manything.com from the e-mail address associated with your Facebook account and we can delete it for you.

Data and security

Is my video secure?

Manything’s cloud services are hosted in Amazon Web Services which is used by thousands of corporations across the world. Access to any of the stored video files is very tightly controlled and requires multi-factor authentication – even our developers do not have access. Authentication to view any of your video is secured by your login name and password and a security token which is generated on our servers. When you view any of your video, whether it’s live or recorded, it is transmitted to you over a secure, encrypted channel (“TLS” or “HTTPS”). Information about the Amazon Web Services compliance with various standards can be found at https://aws.amazon.com/compliance/. To understand the division between the responsibilities of Amazon and Manything, please consult the AWS Shared Responsibility Model documentation at https://aws.amazon.com/compliance/shared-responsibility-model/.

What cyber security protocols do Manything follow?

All communications between cameras and the Manything cloud service, and between servers within the Manything cloud service, are made over HTTPS, which mitigates against traffic interception or replay attacks. The only exception to this is on-demand live streams from cameras to the Manything cloud service, when the user is actively watching the stream. The upward stream (camera to cloud) currently runs over RTSP, though the downward stream (cloud to viewer) runs over RTMPS. As cameras are almost always situated in a well-secured private network in the home or business, the risk to the upward stream is very low. User videos are encrypted at rest in Amazon’s S3 (Simple Storage Service) and always transmitted over HTTPS.

Do Manything know my password?

User passwords are not stored by Manything, we take the industry-standard approach of storing individually-salted, key-stretched hashes and using those for password validation. This means that, in the event of a breach, no user passwords would be retrievable from Manything systems.

Are there any privacy implications I need to be aware of?

Depending on which country you're using Manything in you may be subject to laws covering things such as Privacy and Data Protection. Often there are distinctions between recording in a public place or on your own property. There are also often distinctions between use by private individuals and organisations, in some jurisdictions there are even distinctions between recording audio and video. In some places hidden cameras are unlawful, in some they aren't.

It is hard then to give any general advice on complying with the law in every country; we recommend you find out for yourself in your location and your circumstances. We have written some general notes below, but we are not lawyers so the best we can do is point you to other places as a start on checking out your local law.

USA

Don't video anywhere where someone has a reasonable expectation of privacy e.g. a bathroom. This is probably covered by 4th Amendment rights as well as not being very nice. Local and state laws vary significantly and often cover hidden recording and particularly audio recording. We have not found a concise summary of all the local and state laws covering privacy in the USA; if you find one please let us know.

UK

Check the information on the Information Commissioners Office Website. Note that in the UK there is a distinction between business and private or household uses - as of May 2013 the ICO website says "The Data Protection Act does not apply to individuals' private or household purposes. So if you install a camera on your own home to protect it from burglary, the Act will not apply." If you're an organisation rather than a private individual then the ICO publish a guide on the issues around using CCTV which again can be found on their website.

Australia

The Australian Government has a website for the office of the Australian Information Commissioner that covers privacy and information law it can be found here.

Canada

A number of provinces have laws and oversight offices on privacy – a starting point might be the Office of the Privacy Commissioner of Canada which has links to oversight offices for each province.

Internet requirements

What happens if my network connection goes down?

If you are using a smartphone or tablet as your Manything camera, the device will keep recording if connection is lost. Manything will go offline, but the video will be saved to the device (until it runs out of space) and will be uploaded to the cloud when connection is restored.

Note: If you are running Manything on a Hikvision camera, it will stop recording very quickly after network connection is lost. This is because there is only enough storage for a couple of minutes’ recording.

What speed Internet connection do I need?

Manything for smartphones and tablets:

If you are using a smartphone or tablet as your Manything camera you’ll need around 250Kbps up to the Internet – note that speeds are often quoted as download speeds but in this case you need to look at the upload speed as Manything sends video up to the cloud.

Manything for Hikvision cameras:

For each Hikvision camera you are running with Manything, you’ll need 200Kbps as a minimum. We recommend 500Kbps per camera.

How can I control how much bandwidth Manything uses?

If you are using Manything with a Hikvision camera, you can’t control how much bandwidth is being used.

If your Manything camera is a smartphone or tablet, the best way to reduce bandwidth usage is to make sure your camera recording mode is ‘Record on motion’ in the camera settings menu (this is the default mode). Recording continuously uses more bandwidth, but if you do need to record continuously there are several things you can change in the camera settings menu to reduce or limit Manything’s bandwidth usage:

  • Change the video quality: There are 6 options to choose from here and data usage will be reduced when a lower setting is selected. The default is “fair” and we find this a good balance of both video quality and data consumption. Users who are not concerned with usage and have faster connections might like to experiment with higher video quality settings.
  • Mute audio: We’ve found that activating the mute audio settings can save bandwidth and the quality of the image will not be affected.
  • Stills mode: This setting is for those who wish to keep data consumption to an absolute minimum (or prefer only stills to be captured). Users can adjust the frequency with which stills are captured; the options range between 3 seconds and 60 seconds. Audio can be both activated and deactivated in stills mode and motion detection will still function.
  • Set a Data Limit: Users have the option to cap Manything’s data usage at a specified monthly limit and select their preferred rollover date. The settings range from 2GB – 20GB for broadband and 100MB to 2GB for cellular data (which can also be enabled/disabled). There is also an unlimited setting for both.
Can I use Manything over a cellular connection?

If you are using a smartphone or tablet as your Manything camera you can record over cellular, but by default this is not enabled. Go to your camera settings and turn on “Allow cellular data”. You can also set a data limit so you don’t exceed your plan; this is set to 250MB but can be adjusted.

If your camera is running over a cellular network you can choose to only live stream over cellular, and to only upload recorded motion events when the device is connected to wi-fi.

Note: This is not available if you are running Manything on a Hikvision CCTV camera, but if needed you could set up a 4G router and a Power over Ethernet switch.

Can I make a recording without an Internet connection?

If you are using a smartphone or tablet as your Manything camera you can record with no Internet connection - the motion events (or still images) will be saved on the device and will be uploaded to the cloud once connection is restored. This setting is available under ‘Advanced’, ‘Lost Connection Preferences’.

Note: This is not available if you are running Manything on a Hikvision CCTV camera.

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